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Conflict Management

This antagonistic action may focus on differentiating activities: different objectives and interests (including antagonistic tend to cause conflicts (Chiavenato, 1994) Faced with the reality of Venezuelan scenario, where SMEs have serious weaknesses in terms of conflict management, climate and behavior, as investigated Ana Martinez, together with others in the political, social , economically by passing the country, it is necessary to note that many members of the organization are in a state of tension due to environmental influences and therefore, is critical that companies focus the differences can occur according to functional conflicts Garcia (2000): A confrontation between groups that is positive for the performance of the organization and on the other hand, to avoid dysfunctional conflict generating a negative reaction in individual behavior towards the objectives.

It is crucial staff participation not only in conflict resolution and weaknesses within the organization, but also is vital to understand that the needs of individuals may vary according to a particular situation and this requires managing assertiveness and clear definition of roles through job descriptions to ensure the description of roles, authority and forms of communication within the organization. Management must also remember to keep in mind that the perception that each individual has to play things, plays a key role in organizational behavior and their actions will depend on factors such as: personal, inter-group integration, power management, differences between personal and group goals, culture and organizational climate. Martinez points out, however, conflict can behave as a positive or negative force so that the address should not strive to make it disappear, but to find the causes of everything that adversely affect the efforts that the organization does to achieve its objectives..

Organizational Change

We know that organizational changes arising from the need to break the balance, to transform it into a much more benefit financially in this transformation process at first as noted, the forces must break with the balance, interacting with other forces that seek to oppose, (Resistance to Change) is why when an organization considers a change, it must involve a set of tasks to try and minimize this interaction of forces remind us Alejandro Reyes and Jose Velasquez, who Organizational Change is defined as the ability to adapt to different organizations transformations suffered by the internal or external environment through learning. Another definition would be: the set of variations on the structure faced by organizations and that result in a new organizational behavior. The changes are caused by the interplay of forces, these are classified as: Internal: those that come from within the organization, emerge from the analysis of organizational behavior and are presented as alternative solutions represent equilibrium conditions, creating the need for structural rearrangement, is an example of these technological adaptations, methodological strategies change, policy changes, etc. External: those who come from outside the organization, creating the need for changes of internal order, are examples of this power: The government decrees quality standards, limitations in both physical and economic environment.

Definitely modern management must be very attentive to the effects of the changes, which it generates, namely motivating all those involved in it, taking into account that the here and now that it presents changes and as indicated by kings and Velasquez, the paradigm seems to be “who does not adapt to change will die on the way.” There is a consensus that change is a reality that affects strongly, in fact the only thing which is solid may hold, it is certain that whatever happens today, you’ve already changed the next day.’s commitment is not to discover a truth that has so far eluded other, if not generate new practical skills of action. The general environment involving organizations is in continuous movement and is dynamic, requiring a high capacity to adapt to survive. They must cope with an unstable environment of constant change. Therefore, only those companies with leaders, managers, creative, innovative, dynamic prepared to new challenges and able to give way not only to new changes, but know that face, will do well …