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Facility Management

“State Office for buildings management uses innovative enterprise portal the employee portal of the Berlin State Office for buildings management (LfG) is more than just a simple intranet”. So come in the area of fault management digital pens to use, providing an equally fast as innovative remediation. The security control system via the portal is also controlled by means of transponders. Freiburg, May 20, 2009. The State Department for building management (LfG) operates facility services for various buildings of the Federal State of Berlin (police, fire brigade, day-care centres, etc.) with around 1000 employees. Caretaker, craftsman and cleaning staff provide for the maintenance of the buildings. To organize the fault management faster and more cost-efficient, it sought a Web-based portal solution. In August 2006, the LfG began with the establishment of an employee portal with the sector-neutral standard software Intrexx (www.intrexx.com), which already after a few weeks in operation could.

Main application of the portal is the fault management that is handled in an extremely innovative way via the portal. So the janitor can capture errors directly on the spot and don’t have to wait until they are back at their workplace, they write errors with a digital pen: the pen is a pen with integrated infrared camera. Thanks to a special pattern of the paper, it is possible to detect the exact position of the pen on the paper, and thus the image. The so recognized font image is transferred then further via Bluetooth to a mobile phone, and this on a font recognition software. From there on the Intrexx Portal is transmitted via third-party data integration.

The competent staff of the LfG information about errors in this way within the shortest time and can depending on the scope of the orders either to internal craftsmen or external repair companies awarded. This completely seamless process saves enormous time and cost and allows for a very fast order processing: had the orders by fax earlier cumbersome be sent or personally delivered and some unnecessarily long remained on the wrong desk, it is now possible to manage the orders directly to the responsible employee about the digital acquisition. So errors can be resolved very quickly. For the janitor and customers, the portal has one big advantage: you can check the status of your order online at any time and follow to its execution. Currently, it is in the Intrexx portal to integrate the security control system in an extremely innovative way. To do this, the buildings of the Federal State of Berlin, where security personnel of the LfG is active, be equipped with checkpoints (so-called transponders), which are read during each tour via a mobile phone specially prepared and transmitted to the LfG portal. This not only ensures, that carried out the security measures required by the customer be, but a safety for the Porter/guardians is also the transfer of new control points and their time stamp. A point not in the agreed time span should be read is possible to react in a timely manner. See de / cases find interested more success stories from organizations and companies of different industries.

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