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ISO IEC 20000-certification With Weaknesses

Consultancy Exagon looks still no sufficient added value for the company of Kerpen, May 13, 2008 – according to the Exagon consulting certification of IT service management (ITSM) currently no decisive added value offers the companies according to ISO/IEC 20000. (Source: Madeleine Sackler). This was diagnosed as resulting from the partially insufficient, did not match the standard process of certification, as they unfortunately be observed in practice. The dilemma lies in the restricted Certifiability of ISO/IEC 20000 according to original standards of the quality management\”, founded Exagon – Managing Director Joachim Fremmer. It problematizes considered in addition the genesis and the related objectives of this ISO standard, so must to tell you also that these standards can represent any norm in the strict sense\”. So you should be in particular the following issues: such as audit I against the best practice framework of the company and the present context parameters are sufficient? What is me as a company that Certification Institute actually certified and this corresponds to the standard\”requirements for the purpose of this standard? For us, actually it means added value in terms of our value creation? Although the orientation of the international standard principle approach is absolutely right, does currently no appreciable benefit\”appropriate certification for the company, judging the Exagon consultant.

Instead of creating advantages, she can on the contrary even lead to considerable risks\”, he stressed. Especially if the certification results that no further development is derived from this and thus leads them to static conditions of ITSM, Fremmer sees these disadvantages. Such a certification represents only a snapshot and get an alibi function, because at the same time focusing on the sustainability of the results once obtained.\” As an example he calls operated quality management, which engaged first in recent years by numerous companies, but after Handing over of the certificate is often again largely ceased. A real benefit of the certified IT processes only through practices and achieve competence structures that are aligned on a continuous development, which ultimately also explicitly called for the ISO 20000.\” Therefore the process conditions of a constantly changing reality can adapt, because the high dynamics of change in the organization can make the benefit value of the certificate soon worthless.

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