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Quality Management System

Many companies in Russia think about the quality management system certification according to international standard ISO 9001:2000, but do not always understand the benefits of this. In this paper, I as an expert and consultant in the field quality management to reveal some possible benefits that an organization can receive certification after a management system. First of all, we note the main point to be taken into account that the requirements of international standard (the ICJ) concerning the ISO 9001:2000 management system organization, and there are no requirements for the quality of your services or products. System requirements of ISO 9001:2000 – a requirement to correct organization of the company's management and decision-making process, production and support services, systems collect the required information and reporting to managers. System (and accordingly the management system after certification) are based on the Deming cycle, Shewhart-PDCA (Plan-Do-Check-Act), ie Planning – Implementation – Testing – Impact. And so, what are the advantages of certified companies from non-certified? INVESTMENT ATTRACTION If your goal is to reach international markets and attract foreign capital, a certified quality management system is a minimum guarantee of stability and financial soundness of the enterprise. For investors, the predictability time is very important company. And when the system is certified, some aspects of doing business can be clearly and are more likely to predict.

ORDER IN THE HOUSE If you have decided to certify the management system of your organization in compliance with ISO 9001:2000, then you want this or not, you have to restore order in their organization. That understood by the procedure? 1. The documentation 2. The interaction between units 3. Improved accountability of employees for the quality of the work 4. Establish planning and reporting 5. Documentation business processes that lead to their transparency and accountability 6. The most important thing to establish a system of interaction with customers as well as the first principle of quality management "Customer Focus" SAFETY ORGANIZATION Very often negative statements about the implementation of quality management system and the main reason is that when implementing a quality management system greatly increases the number of documentation.

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